Terms of service

Terms of Use

Last Updated: 24 November 2025

Welcome to ES Jewelry (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, www.eziandseanjewelry.com (the “Site”), and any purchases made through our store. By visiting the Site, placing an order, or using our Services, you agree to be bound by these Terms and our Privacy Policy.

We reserve the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of such changes.

1. Product Information

We strive to display our products accurately, including colors, textures, and materials. However, screen displays may vary, and slight differences may occur.

All products are subject to availability, and we reserve the right to discontinue any item at any time. Pricing, product descriptions, and availability may change without notice. We also reserve the right to correct any errors in product information or pricing.

2. Ordering & Payment

We use secure third-party payment processors to ensure safe transactions. Accepted payment methods may include major credit cards, bank transfers, and other secure options.

All orders are subject to verification and approval. We reserve the right to cancel or refuse any order in cases of suspected fraud, unauthorized use, or other irregularities.

3. Shipping & Delivery

Most ES Jewelry pieces are made-to-order. Production and delivery timelines are estimates and may vary.

Risk of loss and title pass to you upon delivery by the carrier. While we make every effort to deliver on schedule, we cannot guarantee delivery dates.

4. Returns & Refunds

We want you to love your ES Jewelry pieces. If you are not completely satisfied, we may accept returns or exchanges under the following conditions:

Eligibility:

  • Items must be unworn, in brand-new condition
  • Items must be returned in original packaging
  • Items must be returned within 7 days of delivery. Customers are required to provide a valid tracking number within this period; requests submitted after seven (7) days will not be accepted.

Exclusions:

  • Custom or personalized pieces
  • Full eternity bands
  • Sale or discounted items

Process:

  • Contact us at customercare@esjewelry.com within 7 days of delivery to initiate a return
  • Return shipping is the customer’s responsibility
  • Use a trackable and insured shipping method
  • Approved refunds will be issued to the original payment method after inspection

Please note that original shipping fees, taxes, and duties are non-refundable.

5. Warranty

ES Jewelry provides a Two-Year Warranty for manufacturing defects. This does not cover loss, theft, or damage resulting from improper care. For full details, see our Warranty page.

6. Intellectual Property

All content on this Site — including images, designs, text, logos, graphics, and videos — is the property of ES Jewelry or its licensors. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, ES Jewelry is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Site, products, or Services. All items are provided “as is” and “as available” without warranties beyond those explicitly stated.

8. Privacy & Data Use

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

We may also use tracking technologies, such as analytics tools and social media pixels, to personalize your experience and measure advertising performance. By using this Site, you consent to such collection and processing.

9. Compliance with Platform Policies

ES Jewelry adheres to applicable platform rules, including e-commerce providers and social media platforms. We do not sell prohibited items and reserve the right to remove content to maintain compliance.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of Thailand. Any disputes arising from your use of the Site or purchases will be subject to the jurisdiction of the Thai courts.

11. Contact Us

For any questions regarding shipping, delivery, returns, or exchanges, please contact our dedicated customer service team:

ES Jewelry – Customer Care

Email: eziandseanjewelry@gmail.com
Phone: +66 (0)+66 (0)91-880-9115
Mailing Address: ES Jewelry Co., Ltd. 321 Moo.,3, Sunpakwan, Hang Dong Chiang Mai, Thailand [50230]

We aim to respond promptly and resolve all inquiries in a professional manner.