Privacy policy

Last Updated: [October 16, 2025]

This Privacy Policy outlines how ES Jewelry (“ES Jewelry”, “we” ,“us”, or “our”) collects, uses, protects, and discloses personal information when you visit or interact with our website, esjewelry.com (the “Site”), make a purchase, or engage with any of our related services (collectively referred to as the “Services”).

For the purposes of this Privacy Policy, “you” or “your” refers to any individual who visits our Site, makes a purchase, subscribes to our communications, or otherwise interacts with us through our Services.

We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently. By accessing or using our Services, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, we kindly ask that you refrain from using our Site or Services.

Changes to Privacy Policy

ES Jewelry may revise or update this Privacy Policy from time to time to reflect changes in our business practices, technology, or for legal, regulatory, or operational reasons. Any updates will be published on this page, along with a revised “Last Updated” date at the top of the Policy.

We encourage you to review this page periodically to stay informed about how we protect and handle your personal information. Your continued use of our Site or Services after any modifications are posted signifies your acceptance of those changes. Should any material updates occur, we will take appropriate measures to notify you in accordance with applicable laws.

How We Collect and Use Your Personal Information

To provide you with the best possible experience, ES Jewelry collects personal information from various sources depending on how you engage with our website, services, and communications (collectively, the “Services”). The type of information we collect and the way we use it may differ depending on your interactions with us.

In general, we use the personal information we collect to process your orders, communicate with you, improve our products and Services, comply with legal obligations, and protect our rights as well as those of our customers.

What Personal Information We Collect

When we refer to “personal information,” we mean any data that can identify you directly or indirectly. The categories of personal information we may collect include, but are not limited to, the following:

1. Information You Provide Directly to Us

When you interact with us through our Site or Services, you may choose to share personal information such as:

  • Contact information: including your full name, email address, phone number, and mailing address.
  • Order and transactional details: such as billing and shipping addresses, order history, payment confirmation, and delivery information.
  • Account details: including your username, password, and any security credentials used to access your account.
  • Customer support and correspondence: including the content of your messages or inquiries sent via email, web forms, live chat, or other communication channels. Please note that certain features of our Services may require specific information to function properly. Choosing not to provide it may limit your ability to access those features.

2. Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing behavior, such as your IP address, browser type, time zone, and activity on our pages. This helps us analyze traffic, personalize your experience, and enhance the performance of our Site.

3. Transactional and Payment Information

When you make a purchase through ES Jewelry, we collect details necessary to complete your transaction — including your payment information, billing and shipping address, proof of delivery, and related order details.

4. Identification and Verification Information

In limited circumstances, we may request identification details (such as national ID or passport data) when required by law, for fraud prevention, or to verify the legitimacy of an order.

5. Communication and Interaction Data

If you reach out to us by email, telephone, live chat, social media, or other channels, we may collect and retain records of those interactions for customer service, quality assurance, and training purposes. On occasion, communications may be recorded for security or compliance reasons.

6. Social Media and Third-Party Platforms

If you interact with ES Jewelry through social media or other third-party services, we may receive information you choose to share with us through those platforms. This can include your public profile information, preferences, or engagement history. You may also authorize us to access certain data for authentication purposes (e.g., social log-ins).

How We Use Your Personal Information (not sure section)

At ES Jewelry, we value your trust and are committed to handling your personal information responsibly. We use the data we collect only for legitimate business purposes and to ensure that every interaction you have with us — whether online or in person — is seamless, secure, and personalized.

The ways in which we use your personal information include, but are not limited to, the following:

1. To Process and Fulfill Your Orders

We use your personal information to manage your purchases, confirm and process payments, arrange delivery or in-store collection, and provide you with order updates and receipts.

2. To Communicate with You

Your contact details allow us to stay in touch regarding your orders, respond to your questions or requests, and provide support through our customer service channels. We may also send important service notifications, such as policy updates or changes to our terms and conditions.

3. To Personalize Your Experience

We may use your information to tailor our communications, website content, and product recommendations according to your preferences and browsing behavior. This helps us create a more meaningful and relevant shopping experience for you.

4. To Improve Our Products and Services

We analyze information such as purchase history, website usage, and feedback to refine our collections, enhance our craftsmanship, and improve the overall quality and functionality of our Site and Services.

5. For Marketing and Promotional Purposes

With your consent (where required by law), we may use your information to send updates about new collections, exclusive offers, and special events. You can unsubscribe from these communications at any time by following the instructions included in our emails or by contacting us directly.

6. To Protect Our Business and Prevent Fraud

We use certain information to detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities that may compromise our customers or our business operations.

7. To Comply with Legal and Regulatory Obligations

We may process your personal information to comply with applicable laws, respond to lawful requests, or fulfill tax, accounting, or reporting obligations.

8. For Security and Record Keeping

Your information may be used to maintain the safety and integrity of our systems, protect against data breaches, and ensure that transactions and communications are handled securely.

Cookies and Similar Technologies

Like many modern websites, ES Jewelry (“we”, “us”, or “our”) uses cookies and similar technologies to ensure that our website functions properly, to enhance your browsing experience, and to help us better understand how visitors engage with our Site.

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They serve many purposes — from remembering your preferences to helping websites operate efficiently and securely. Cookies also allow us to recognize your device when you return to our Site, making your experience smoother and more personalized.

How We Use Cookies

We use cookies and related technologies for a variety of legitimate purposes, including to:

  • Enable essential functionality such as website navigation, secure checkout, and account login.
  • Remember your preferences, including items in your shopping cart, currency, or language settings.
  • Analyze performance to understand how visitors use our Site, so we can refine our layout, design, and functionality.
  • Deliver personalized experiences and tailored advertising based on your browsing behavior and preferences.
  • Ensure security and fraud prevention by detecting suspicious or unauthorized activity.

In addition to our own cookies, we may allow trusted third-party partners and service providers (such as analytics, advertising, or payment platforms) to place cookies on our Site. These help us measure performance, deliver relevant marketing, and enhance your experience both on our Site and elsewhere online.

Types of Cookies We Use

  • Essential Cookies – Required for the operation of our Site and to enable secure transactions.
  • Performance & Analytics Cookies – Help us understand user activity, such as which pages are visited most frequently.
  • Functional Cookies – Remember your choices (like location or language) to personalize your experience.
  • Advertising Cookies – Used by us and our advertising partners to show you content and offers that may interest you.
  • Session and Persistent Cookies – Some cookies (session cookies) are deleted when you close your browser, while others (persistent cookies) remain for a set period to recognize you when you return to our Site.

Managing Your Cookie Preferences

Most web browsers accept cookies by default, but you can choose to modify your settings to block or delete them. You can usually find these controls in your browser’s “Settings” or “Privacy” section.

Please note that disabling or rejecting certain cookies may affect the functionality of our Site and limit access to some features or personalized services.

For detailed instructions on managing or deleting cookies, visit www.allaboutcookies.org or the help page of your specific browser.

Updates to This Cookie Section

We may occasionally update our use of cookies to reflect technological, legal, or operational changes. When we do, we will revise the “Last Updated” date on this page. We encourage you to review this section periodically to stay informed about how we use cookies and similar technologies.

How We Disclose Personal Information

At ES Jewelry, we value your privacy and are committed to ensuring that your personal information is handled with the highest standards of confidentiality and care. We do not sell or rent your personal data. However, there are certain circumstances where we may share your information with trusted third parties, as described below.

We disclose personal information only when it is necessary to provide our services, fulfill our contractual obligations, comply with legal requirements, or pursue legitimate business interests — always in accordance with this Privacy Policy and applicable data protection laws.

1. Service Providers and Business Partners

We may share your personal information with third-party service providers who assist us in operating our business and delivering our Services. These partners include, but are not limited to:

  • Payment processors and fraud prevention services
  • Shipping and logistics partners
  • Cloud hosting and data storage providers
  • IT support, analytics, and marketing platforms
  • Customer support and communication service providers

All such partners are contractually obligated to protect your information, process it only on our instructions, and use it solely for the purposes necessary to perform their services for us.

2. Affiliates and Corporate Group

We may share information within the ES Jewelry group of companies and affiliates where necessary for business management, operational support, or administrative efficiency. Any such sharing is governed by the same privacy and security standards outlined in this Policy.

3. Legal and Regulatory Disclosures

We may disclose your personal information when required by law, court order, or other legal processes. This includes sharing data with regulatory authorities, enforcement agencies, or financial institutions to comply with obligations such as fraud prevention, anti-money laundering, taxation, or consumer protection requirements.

4. Business Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred as part of that transaction. Should such a transfer occur, we will ensure that the recipient handles your information in accordance with this Privacy Policy.

5. Authorized Third Parties and Partners (with Consent)

In certain situations, and only with your consent, we may share your personal information with third parties such as marketing collaborators, event partners, or social media platforms to enhance your experience with ES Jewelry or to provide exclusive offers, content, or services.

6. Protecting Our Rights and Security

We may also disclose personal information where necessary to protect our legitimate business interests, enforce our terms and conditions, safeguard our intellectual property, prevent fraud, or ensure the safety and integrity of our systems and users.

Third-Party Websites and Links

Our website may contain links to external websites or platforms operated by third parties. These websites are governed by their own privacy and security policies, which may differ from ours. ES Jewelry is not responsible for the privacy practices, security, or content of any third-party site. We encourage you to review the policies of those sites before providing any personal information.

Please note that information you share publicly on social media or other platforms connected to ES Jewelry (such as through tags, comments, or reviews) may be visible to other users and subject to the privacy terms of those platforms.

How We Protect Your Personal Information

At ES Jewelry, we take the security of your personal information seriously. Protecting your data is a core part of our commitment to earning and maintaining your trust. We apply industry-leading security practices and technologies to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

Our Security Measures

We have implemented a combination of physical, electronic, and administrative safeguards designed to protect your information throughout its lifecycle. These include, but are not limited to:

  • Secure data storage: All sensitive information is stored using encryption and protected by modern security protocols.
  • Restricted access: Only authorized personnel who require access to your data in order to perform their duties are permitted to handle it.
  • Regular system monitoring: We continuously monitor our website and systems for vulnerabilities, unauthorized access, and potential threats.
  • Secure payment processing: All payment transactions are encrypted and processed through trusted third-party providers that comply with international data security standards (such as PCI DSS).
  • Staff training and confidentiality: Our employees and service partners are regularly trained on data protection principles and are bound by confidentiality obligations.

Your Role in Protecting Your Information

While we take every reasonable measure to protect your data, security also depends on your responsible use of our Services. If you create an account with ES Jewelry, please choose a strong password, keep it confidential, and avoid using the same password across multiple websites. We will never request your password or payment details via email or text message.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy — including providing our Services, complying with legal obligations, resolving disputes, and enforcing our agreements. When your personal data is no longer required, it will be securely deleted or anonymized.

Despite Our Best Efforts

No method of transmission over the internet or method of electronic storage is completely secure. Although we cannot guarantee absolute security, we continually review and enhance our practices to meet the highest standards of data protection.

Respecting Your Rights

At ES Jewelry, we hold the privacy of our clients in the highest regard. We believe that trust is built on respect, and that includes respecting your right to understand and control how your personal information is collected, used, and shared.

Depending on your location and the laws that apply to you — including Thailand’s Personal Data Protection Act (PDPA) — you may have certain rights regarding your personal information. These rights are outlined below. We are committed to honoring them transparently and promptly.

Your Rights

You may exercise the following rights, subject to applicable laws and reasonable verification of your identity:

  • Right to Access: You have the right to request confirmation of whether we hold your personal information and to receive a copy of that information, along with details about how we use and share it.
  • Right to Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: In certain circumstances, you may request that we delete your personal information, for example when it is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You may ask us to temporarily or permanently restrict the processing of your personal information in specific situations, such as if you contest its accuracy or object to our use of it.
  • Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format, and you may ask that we transfer this data to another party, where technically feasible.
  • Right to Withdraw Consent: Where our processing of your personal information is based on your consent, you may withdraw that consent at any time. The withdrawal will not affect any processing carried out prior to your request.
  • Right to Object: You may object to our use of your personal information for certain purposes, including direct marketing or where processing is based on our legitimate interests.
  • Right to Lodge a Complaint: If you have concerns about how we handle your personal information, you have the right to contact us directly. If you are not satisfied with our response, you may also file a complaint with the Personal Data Protection Committee (PDPC) or the relevant data protection authority in your country of residence.

Managing Communication Preferences

You may opt out of receiving promotional communications from us at any time by following the “unsubscribe” link in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations, service updates, or account-related notifications.

Children’s Privacy

Our website and services are intended for use by adults. We do not knowingly collect or process personal information from individuals under the age of 20 (the age of majority under Thai law) without parental or guardian consent. If you are a parent or guardian and believe your child has provided personal information to us without consent, please contact us — we will take appropriate steps to delete such information.

How to Exercise Your Rights 

To exercise any of your rights, or to ask questions about how your personal information is handled, please contact us using the details provided in the “Contact Us” section of this Privacy Policy. We may need to verify your identity before fulfilling your request. Authorized representatives may also submit requests on your behalf, provided that proper authorization is established.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. Our team is committed to responding promptly and assisting you with any inquiries.

ES Jewelry – Customer Care

Email: eziandseanjewelry@gmail.com
Phone: +66 (0)+66 (0)91-880-9115
Mailing Address: ES Jewelry Co., Ltd. 321 Moo.,3, Sunpakwan, Hang Dong Chiang Mai, Thailand [50230]

When contacting us, please provide sufficient information for us to verify your identity and process your request efficiently, such as your full name, email address, and any relevant account or order details.

We aim to respond to all inquiries in a timely manner and in accordance with applicable laws, including Thailand’s Personal Data Protection Act (PDPA). If you are not satisfied with our response, you may also reach out to the Personal Data Protection Committee (PDPC) or the relevant data protection authority in your jurisdiction.