Refund policy

Shipping & Returns Policy

Last Updated: 24 November 2025

At ES Jewelry, we are committed to providing a seamless and luxurious shopping experience. This Shipping & Returns Policy outlines how we handle delivery, returns, exchanges, and related processes for your peace of mind.

1. Shipping & Delivery

Made-to-Order Production:

Most ES Jewelry pieces are made-to-order with meticulous craftsmanship. Production time typically ranges 3–4 weeks, depending on the design and level of customization. For customers with urgent requests we offer an expedited production service, allowing pieces to be crafted within 7 working days and prepared for shipment immediately thereafter.

Delivery Estimates:

Delivery times are estimated and may vary due to location, customs, or other factors. While we strive to deliver on schedule, we cannot guarantee specific delivery dates.

Risk & Title:

Risk of loss and ownership of items pass to you upon delivery by the carrier. Please inspect your items upon receipt and report any issues immediately.

Shipping Methods:

We use trusted carriers for all deliveries. Shipping fees, duties, and taxes (if applicable) are calculated at checkout and are non-refundable.

2. International Shipping

We proudly ship worldwide. Customs duties, taxes, or import fees are the responsibility of the customer and may vary by country. Please check your local regulations prior to placing your order.

3. Returns & Exchanges

Your satisfaction is our priority. If you are not completely satisfied with your purchase, returns or exchanges may be accepted under the following conditions:

Eligibility:

Items must be unworn and in brand-new condition
Must be returned in the original ES Jewelry packaging
Returns or exchanges must be initiated within 7 days of delivery. Customers are required to provide a valid tracking number within this period; requests submitted after seven (7) days will not be accepted.

Exclusions:

Custom or personalized pieces
Full eternity bands
Sale or discounted items

Return Instructions:

Contact us at customercare@esjewelry.com to request a return or exchange
Include your order number and reason for return
Ship items using a trackable and insured method (return shipping is the customer’s responsibility)

Refunds:

Approved refunds will be issued to the original payment method at https://1prhdt1ytubim53r-72008237239.shopifypreview.com inspection and approval. Shipping fees, duties, and taxes are non-refundable.

4. Exchanges

Exchanges are treated as a return of the original item followed by a new order. Please contact us to coordinate the process.

5. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us immediately at customercare@esjewelry.com
Include photos of the damage/defect and your order number
We will provide instructions for return or replacement

Items deemed defective or damaged due to manufacturing will be replaced at no additional cost. Items damaged due to misuse or mishandling are not covered.

6. Lost or Stolen Packages

ES Jewelry is not responsible for lost or stolen packages once delivery has been confirmed by the carrier. We strongly recommend using a trackable and insured shipping method for all returns.

7. Contact Us

For any questions regarding shipping, delivery, returns, or exchanges, please contact our dedicated customer service team:

ES Jewelry – Customer Care

Email: eziandseanjewelry@gmail.com
Phone: +66 (0)+66 (0)91-880-9115
Mailing Address: ES Jewelry Co., Ltd. 321 Moo.,3, Sunpakwan, Hang Dong Chiang Mai, Thailand [50230]

We aim to respond promptly and ensure a smooth, enjoyable experience with every ES Jewelry purchase.