Conditions of Sale

Last Updated: 24 November 2025

ES Jewelry may update these Conditions of Sale from time to time. Please review this page regularly to stay informed of any changes. The most recent version of these Conditions of Sale will always be available on our website. Any updated version takes effect immediately upon posting.

1. Eligibility to Purchase

To place an order through ES Jewelry, you must:

Have reached the age of legal majority in Thailand (20 years old) or otherwise have the legal capacity to enter into contracts; and
Use a shipping address within the countries to which we deliver, as specified on our website.

If you are under 20 or do not have legal capacity to enter into a contract, a parent or legal guardian must place the order on your behalf and agree to these Conditions of Sale.

By placing an order, you represent that you are a genuine end-user purchasing for personal use (your own or another individual’s) and not for resale or commercial purposes.

2. Ordering Process

The process for placing an order through the ES Jewelry website includes the following steps:

Add to Shopping Bag:
Select your desired product(s) and add them to your shopping bag. You may continue browsing and add additional items, subject to availability. Please note that placing items in your shopping bag does not guarantee availability until your order is confirmed.
Account Checkout:
When ready, proceed to “Checkout” through your registered account. You may remove or adjust items before finalizing your order.
Review and Payment:
During checkout, provide and review your order details, including your email, shipping address, billing address, and payment information. Carefully check all information on the order summary page before placing your order.
Placing Your Order:
Confirm your order by selecting the relevant check box and submitting your order.

After placing an order, you will receive a written Acknowledgment of Order (via email or other method), which includes an order reference number. Please save this reference for any inquiries. This acknowledgment does not constitute acceptance of your order.

ES Jewelry will perform standard checks, including credit, anti-fraud, security, and other legal verifications before processing your order. If any discrepancies arise, you should contact our Customer Care team immediately.

3. Shipping Policy (add after)

We accept orders for delivery only to the countries listed during the checkout process. Certain addresses may not be eligible for delivery, including military bases, restricted zones, PO boxes, hotels, and select pick-up points. For further guidance, please refer to our FAQs or contact Customer Care.

If you order multiple products, we typically ship them together when all items are available. Partial shipments are generally not made unless communicated otherwise.

4. Confirmation of Order & Shipment

Once your order is shipped, you will receive a Confirmation of Order & Shipment in writing (via email or other method). This confirmation constitutes our acceptance of your order and establishes a binding sales contract.

5. Delivery

We strive to deliver your order within the estimated timeframe provided in your Confirmation of Order & Shipment. Standard delivery is typically within 30 days of confirmation, except for personalized or custom-made items, which may require additional production time.

If delivery is delayed due to circumstances beyond our control, we will notify you promptly and make reasonable efforts to minimize delays.

If we do not deliver your order within 30 days of confirmation (or any other indicated timeframe), you may contact Customer Care to cancel the order and receive a full refund for any pre-paid amounts for undelivered items. Your sole remedy for delayed delivery is cancellation and refund.

Please allow additional time for order processing, credit approval, address verification, and security checks. Delivery is only guaranteed once full payment has been received.

6. Repairs

For inquiries regarding repairs of products purchased through ES Jewelry, please refer to our FAQs or contact our Customer Care team.

This version ensures:

Clear, professional structure for eligibility, ordering, shipping, delivery, and repairs
Adaptation for Thai law and shipping standards
Luxury-brand tone consistent with ES Jewelry